Tag Archives: virgin media

Virgin Media plumbs new depths in customer service

Sorry for the interruption to the aforementioned customer service – we’ve been off-air for part of the day. Broadband supplier Virgin Media, according to one of its multifarious call centres, decided to apply a “software upgrade” to our service today. ...

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Virgin banks on fast lane Bolt for broadband boost

Broadband operators all always getting into trouble for lying about their broadband speeds so we’d better hope that Virgin Media has its facts right when it says it’s “the fastest” just like its ad star Usain Bolt. So BBH has ...

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Why Virgin Media is the world’s worst CRM company

We had a problem with our broadband connection today; not for the first time, courtesy of Virgin Media. Anyway it was off (apologies to readers) so we rang them up. Usually if there’s a neighbourhood fault they say they’re fixing ...

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BBH adds Nick the Navy Seal to Virgin menagerie

Virgin Media has been treating us to various animals in its current campaign from BBH – Ed the Sofa Bear and Ally the Night Owl among others – and here’s the latest, Nick the Navy Seal. Navy Seals are quaintly-named ...

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