Tag Archives: virgin media

“Super fast” Bolt needs a better story to tell for Virgin Media

Usain Bolt is back in another BBH ad for this site’s least favourite media owner Virgin Media (if we were a BT customer it might be different), flogging “super fast fibre.” Saw a report the other day that compared claimed ...

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Virgin Media blows it with Bolt and Richard E Grant

Virgin Media is launching new media “bundles,” doubling broadband speeds free for some customers (I’d better get one for all that money I pay them) via a new multi-media campaign from BBH, featuring Mr Speedy himself Usain Bolt. And what ...

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Virgin Media plumbs new depths in customer service

Sorry for the interruption to the aforementioned customer service – we’ve been off-air for part of the day. Broadband supplier Virgin Media, according to one of its multifarious call centres, decided to apply a “software upgrade” to our service today. ...

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Virgin banks on fast lane Bolt for broadband boost

Broadband operators all always getting into trouble for lying about their broadband speeds so we’d better hope that Virgin Media has its facts right when it says it’s “the fastest” just like its ad star Usain Bolt. So BBH has ...

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Why Virgin Media is the world’s worst CRM company

We had a problem with our broadband connection today; not for the first time, courtesy of Virgin Media. Anyway it was off (apologies to readers) so we rang them up. Usually if there’s a neighbourhood fault they say they’re fixing ...

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