Media
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The customer service car crash – Royal Mail is even worse than Virgin Media
We’ve noted before the car crash that is British customer services, despite the wellrewarded efforts of numerous ad agencies (one…
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Omnicom turns in solid Q2 but readies for tough second half
Omnicom has beaten rival Publicis Groupe to the punch, being the first of the big ad holding companies to report…
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Adam&eveDDB joins agency rush to customer experience with TRACK
Adam&eveDDB is joining the rush to expanded customer experience operations by merging with TRACK, DDB Worldwide’s customer experience and data…
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Now new look Havas loses top New York execs
There’s a notable exodus at Vivendi-owned Havas following the exit of Havas Creative CEO Chris Hirst. New York CEO Laura…
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Who wants the untreatable Thames Water account?
Now here’s a challenge for one lucky agency: improve the image of Thames Water (the company that’s currently telling Londoners…
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