Advertisers

We’ve noted before the car crash that is British customer services, despite the wellrewarded efforts of numerous ad agencies (one assumes), all piling on the bandwagon. For years Virgin Media has been setting new standards in crappy CX (now it’s ...

Omnicom has beaten rival Publicis Groupe to the punch, being the first of the big ad holding companies to report Q2 2022 results. And we bet they wish the rest of the year looks likes this. Revenue may be flat ...

Agency rosters are in an era of constant change, with the majority of multinational advertisers already changing or planning to reform current structures for working with external partners, according to new research from the World Federation of Advertisers and The ...

As England gear up to play Spain in the quarter finals of the Euros, there’s a big opportunity for women’s football to go to the next level in terms of visibility and national support. Nationwide is focusing on the ups ...

Eight days ago we wrote about “stormy water at Grey” as the WPP-owned agency, now part of AKQA Group, lost a raft of senior executives. When one always asks: is disaster looming or was it deliberate? Or, as is often ...

Lucky Generals can always be relied upon to tel a story and it’s also pretty good at persuading some rather unlikely advertisers on to TV. None of this A1 nonsense from Andy Nairn and his crew. Latest is Symprove, which ...

Adam&eveDDB is joining the rush to expanded customer experience operations by merging with TRACK, DDB Worldwide’s customer experience and data science operation. The new team is led by Simon Adamson, who takes on the role of chief experience officer of ...

There’s a notable exodus at Vivendi-owned Havas following the exit of Havas Creative CEO Chris Hirst. New York CEO Laura Maness (below) is on her way as is Havas North America and Arnold chief talent officer Julianna Akuamoah and Havas ...

Sometime soon there should be some white smoke signifying that British Gas has appointed a new creative agency, following a marathon pitch. This could be deciding to stay put at the&Partnership, formerly CHI & Partners. Johnny Hornby’s agency has handled ...