Virgin Media’s broadband is still pants

For those of you who are interested – fellow sufferers probably – I thought I’d report that, after an all-day outage on Friday – Virgin Media is up to its old tricks with another one today.

virgin_1108812cAnd this time they disabled the customer services phone line, presumably because the poor saps were getting volleys of abuse from disenchanted customers.

So we had a series of highly inaccurate pre-recorded messages: the first one said the engineer was there and it would all be fixed by 5.30pm; the second one that “we have identified the fault and our engineer is on the way – should be OK by 11.50.”

Who pays these muppets? Why Sir Richard Branson and Liberty Media’s John Malone.

Do they care?

‘Course not.

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About Stephen Foster

Stephen is a former editor of Marketing Week and London Evening Standard advertising columnist. He wrote City Republic for Brand Republic and is a partner in communications consultancy The Editorial Partnership.