Home / Advertisers / Virgin Media’s broadband is still pants

Virgin Media’s broadband is still pants

For those of you who are interested – fellow sufferers probably – I thought I’d report that, after an all-day outage on Friday – Virgin Media is up to its old tricks with another one today.

virgin_1108812cAnd this time they disabled the customer services phone line, presumably because the poor saps were getting volleys of abuse from disenchanted customers.

So we had a series of highly inaccurate pre-recorded messages: the first one said the engineer was there and it would all be fixed by 5.30pm; the second one that “we have identified the fault and our engineer is on the way – should be OK by 11.50.”

Who pays these muppets? Why Sir Richard Branson and Liberty Media’s John Malone.

Do they care?

‘Course not.

You May Also Like

About Stephen Foster

Stephen is a former editor of Marketing Week and London Evening Standard advertising columnist. He wrote City Republic for Brand Republic and is a partner in communications consultancy The Editorial Partnership.
© Copyright 2013 More About Advertising, All Rights Reserved. With help of WPWarfare.com. | Cookies explained.