Over the last year or so I’ve compared the advertising output of M&S and John Lewis several times; last Christmas I gave a thumbs down for M&S and thumbs up for John Lewis. Neither was an opinion of the quality ...
Read More »WH Smith’s sure-fire recipe for success: scandalous prices and poor service equal high margins
I was glancing through a few year end results and spotted WH Smith, a retailer I have a grudge with. The bottom line is sales down, margins up. Sounds like a miracle in retail at the moment. So how do ...
Read More »WPP goes fishing to land digital agency Salmon
We often muse in these pages about quite what sort of company WPP is and, more pertinently perhaps, what sort of company it intends to be. For years the assumption was that founder and CEO Sir Martin Sorrell just wanted ...
Read More »Pure signs up ais London to help cashmere go digital
The fashion business, by and large, has proved remarkably resilient in the recession. Some big names, Aquascutum and Jaeger, have hit the buffers but such brands always seem to live on under another optimistic owner. House of Fraser and Debenhams, ...
Read More »Why the time to worry in business is when your research says you’re doing everything right
With all of the worrying news on the UK retail scene (Comet, Jessops, now HMV) it makes me wonder to what extent management of these companies genuinely listen to what the great unwashed actually think. I fully understand the energy ...
Read More »